Frequently Asked Questions

FAQ's

SHIPPING QUESTIONS:

  • Click HERE for all things shipping!
      

    IS YOUR ORDER A GIFT? UNSURE IT WILL ARRIVE IN TIME?

    • If its a gift and your not sure its going to arrive in time you can RECEIVE A CARD to give them so they know what they will be getting soon!  
    • Prices are never included on any packing slips so if your order is a gift no pricing will be indicated if sent directly to them
     

    CAN I EXPEDITE MY ORDER?

    • If you need your order faster then our average turnaround time then please contact us at hello@fireart.ca or call us at 403-923-3250 to discuss your needs. We can usually accommodate special requests! 
      

    INTERESTED IN YOUR OWN CUSTOMIZED ORIGINAL:

    • Shauna creates commission pieces that celebrate the moments that make us feel alive.  She will consult with you to establish a shared vision around the setting, size, and colours that fits your style.  CONNECT with her or book a call to have a quick Fire Art Studio Chat. 
    • What's Included:
      • 1 on 1 commission consultations with Shauna for your original fire-made art piece
      • The original signed work of art, professionally framed and matted
      • A signed Certificate of Authenticity
      • Free shipping within Canada
      • CONNECT WITH SHAUNA

     

      CAN I FIND SHAUNA'S ART IN GALLERIES OR STORES?

      • Fire Art is carried in galleries and fine art retail stores in Canada mainly in Alberta, B.C. and Ontario.  Send us a quick e-mail where your at and we'll let you know the closest location for you to find it! hello@fireart.ca
       

      I'M A GALLERY OR RETAIL STORE INTERESTED IN CARRYING FIRE ART:

      • Connect with Shauna and she will be happy to give you information on her wholesale line and original collections depending on your interest. shauna@fireart.ca

       

      THE 30 DAY DELIGHT GUARANTEE

       

      THE DELIGHT GUARANTEE:

      •  Purchasing art is a meaningful investment in your home, and we do everything we can to honor and protect your investment! 
      • We want you to be completely delighted with every piece of art you own of Shauna's! Each piece is custom-made-to-order just for you.  If for some reason the piece is not a perfect fit we will be happy to issue an exchange for something else!

      - Your order number (in the subject line)
      - The name of the piece you would like to exchange
      - A brief description of why it did not suit your home or taste
      - Any other information you'd like us to know. 

      We'll get the process started from there.
      Thank you for giving us the opportunity to delight you!
      *Email is the best way to reach us! hello@fireart.ca

       

      MY ART ARRIVED DAMAGED OR INCORRECT:

      • You can rest easy because we promise to make it right for you asap! We take great care in making sure items arrive correctly and safely, but sometimes mistakes happen in packaging or in transit.
      • To begin the replacement process, please reply directly to your order confirmation or shipping email, or shoot us an email at hello@fireart.ca with your order number as the subject .  Please e-mail us within 10 days of having received your order.  Then snap some  photos of the damage (for our own quality control efforts) and your best description of the damage and if the box/packaging materials were damaged. (If the box was damaged, this would be especially helpful to have a photo and/or description of as well, so that we can address it with the shipper).
      • get back to you as soon as we're able with next steps and information regarding a replacement order. Thank you for your patience!

      * Email is the best way to reach us! hello@fireart.ca

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