ABSOLUTELY GUARANTEED

Every time. Any reason. Or we'll make it right. 

 

Your Satisfaction is Absolutely Guaranteed:

•  Purchasing art is a meaningful investment in your home, and we do everything we can to honor and protect your investment! 
• We want you to be completely delighted with every piece of art you own! We stand by everything we sell so if you're not satisfied, we'll make it right. Please let us know within 30 days of receiving your order. 

• Contact us at hello@fireart.ca and Shauna and her team will get right on it!
• Please include:

- Your order number (in the subject line)
- The name of the piece and a brief description of the issue
- Any other information you'd like us to know. 

We'll get the process started from there.

Thank you for giving us the opportunity to delight you!

 

MY ART ARRIVED DAMAGED OR INCORRECT:

• You can rest easy because we promise to make it right for you! We take great care in making sure items arrive correctly and safely, but sometimes mistakes happen in packaging or in transit.
• To begin the replacement process, please reply directly to your order confirmation or shipping email, or shoot us an email at hello@fireart.ca with your order number as the subject .  Please e-mail us within 10 days of having received your order. 
• Then snap some photos of the damage (for our own quality control efforts) and your best description of the damage and if the box/packaging materials were damaged.
• If the box was damaged it is necessary to have a photo and/or description as well, so that we can address it with the shipper.
• We will get back to you as soon as we're able with the next steps and information regarding a replacement order. Thank you for your patience!

MORE QUESTIONS?

• Reach out anytime to hello@fireart.ca  or HERE.  Shauna and her team are happy to help!